Stay safely with Guoman Hotels
The Royal Horseguards remains open for those staying for work, education or other legally permitted reasons, however we won’t be able to accommodate stays for leisure purposes at this time.
Please check that you meet the criteria set by the government and are eligible to stay before arrival.
See National lockdown travel guidance.
The Tower Hotel and Great Cumberland Place, including our bars and restaurants will be closed for now.
We know times are changing quickly and you might have to change your plans. You can check our booking policy below and let us know if we can help.
- Prepaid a stay, normally your reservation cannot be refunded or amended, but if you've been affected by COVID-19 or UK government restrictions, please get in touch with us here.
- Flexible stays, you can change your reservation online up to 2 pm on the day of arrival, using your order number. You can find this within your confirmation email.
- Booked via 3rd party, please head to your original booking point to find out your options. Normally, you'll be able to find contact options in your confirmation email.
How to get in touch with Guoman Hotels
You can call or fill out our handy contact form here.
Some of our services have changed
When we reopen, you will find several changes to signage, staff wearing PPE and hand sanitizers for usage throughout the hotel. We request that guests wear PPE when moving around the hotel and to maintain social distancing with other guests.
On arrival, we ask that in addition to checking in with reception, that you check in using the NHS COVID-19 app too. You will be able to checkout without contact with our staff members using express checkout by the reception areas.
Changes to your room
Within your room, we've removed any loose collateral such as marketing material and items such as newspapers, bathrobes and slippers and complimentary mini-bars.
Changes to restaurants and bars
From the 16th December, our restaurants and bars will have to close to adhere to London's Tier 4 restriction. We'll be able to offer a contact-free room service to guests.
Changes to how you use meeting spaces
Under London's Tier 4 restrictions, we are no longer able to offer the use of our meeting spaces. If you had a space booked, please contact us here.
We hope to offer our safe meeting spaces again soon.
Changes to facilities
Some of our facilities are currently closed such as gyms, business centres and executive lounges. Facilities may vary between each hotel.
We've also increased our rigorous disinfecting and cleaning frequency to help stop the spread of the virus.
We hope to welcome you to Guoman Hotels safely very soon. If you've any questions, please get in touch with us. We'd love to hear from you.