Keeping you safe during your London stay
Your wellbeing and safety is our top priority when you come to visit us in London. So we've created this guide to help you understand how to do just that.
Everything you need to know about your stay at Guoman Hotels
- Are hotels open in London?
- How are you keeping me safe during my stay?
- Are restaurants open at the hotel?
- How can I have a safe meeting or event?
- I have a reservation, can I change it?
Are hotels open in London?
The UK government announced on the 23rd of June 2020 that all hotels in England can reopen from the 4th of July. We are excited to be welcoming guests to Guoman Hotels from the 4th of July and have made several changes to ensure your safety.
We are now accepting reservations at
How will you keep me safe during my stay?
We've been busy behind the scenes putting in measures with our colleagues to keep you, our guests, safe and well during your visit.
Keeping things clean
We've enhanced our already rigorous cleaning and hygiene standards and increased the frequency of our professional cleaning to ensure all surfaces are safe.
We have also made sanitisers available throughout our hotels for both guests and staff.
Maintaining social distance
All our hotels have been adapted to keep guests socially distant. We've added more information and signage to guide you on how to remain socially distant. We also welcome you to use our express check out service to minimise close contact.
We're going cashless
To keep you safe, we've moved our payments to card only and accept all major cards.
New housekeeping policy
Ensuring your safety is paramount to us so we've adapted our housekeeping policy so that bedrooms are only cleaned once a guest has departed, minimising contact between staff and guests in rooms. You also have the option of retaining a normal service, for this, you must leave the room.
Are restaurants open at the hotel?
We are continuing to review our food and beverage offering in line with the UK government guidelines on COVID-19. We are happy to offer our guests at The Royal Horseguards Hotel the option of having breakfast, lunch and dinner at our restaurants or through no-contact room service. For The Towel Hotel and Great Cumberland Place, you can still enjoy our scrumptious breakfast or lunches through no-contact room service.
How can I have a safe meeting or event?
We've adapted our meeting spaces so you can safely use them. This may mean your usual meeting room has more spaced seating to accommodate social distancing.
I have a reservation, can I change it?
We are committed to ensuring your safety and wellness during your stay. We want to be flexible to your needs. If you've reserved an amendable booking, you can amend your stay dates online or by contacting your hotel. Alternatively, let us know how we can make your stay more enjoyable and safe.
Our Booking Policy
- Pre-paid, non-flexible bookings
For all prepaid, non-flexible bookings made directly with the hotels via our website or Reservations Sales Centre, we will offer free modification of reservations for stays booked to the 31st of August 2020. Please note the new guest price is subject to the dates of stay and any difference will need to be paid or if the price is less then a credit will be held against the future booking.
- Flexible bookings
Flexible bookings can be cancelled up to 2.00 p.m. local time on the day of arrival. Please note that no-shows will be charged in accordance with our standard terms and conditions.
- 3rd party bookings
If you made your booking through a third-party website or travel agent, then you will need to contact them directly to confirm their policy.