Frequently Asked Questions
Frequently Asked Questions
What time am I able to check in?
Check-in time is from 3 pm. If you would like to arrange an earlier check-in time, please mention this at the time of booking (fee may apply).
What time should I check out by?
Check out time is 11 am. If you would like to arrange for a later checkout time, please mention this at the time of booking (fee may apply).
If I arrive early will my room be ready?
We cannot guarantee your room will be ready if you arrive early, however, our helpful 24-hour concierge will be able to store your luggage if you want to head out for the today and enjoy the sights.
Do children stay free?
Children 12 years or younger can stay for free with an adult in existing bedding. Children aged 13 and over are charged as a 3rd person.
Do you provide cots or extra beds for children at Royal Horseguards Hotel?
We provide cots free of charge and can be arranged when making your booking. Some of our rooms are also family rooms with sofa beds.
If you need an extra bed, please check before booking that this can be accommodated in the room type you wish to book.
Is breakfast free for children?
Children up to 12 years old dine free with each paying adult.
Any additional children are charged breakfast at the below prices:
For lunch and dinner, we offer children menus at some of our hotels. We don't currently offer any additional discounts for children for lunch and dinner.
Can I request a view or a specific room?
Please mention your specific requirements at the time of making your reservation. Whilst we will do our very best to accommodate you, all requests will be subject to availability.
What facilities can I expect in your hotel?
Royal Horseguards Hotel have 24-hour reception, fast and free wi-fi, room service, and a bar and restaurant with British and European inspired menus.
Do your hotels have gym facilities?
Yes. Hotel guests at The Royal Horseguards have access to the gym facilities.
Do you have any special offers or promotions?
Please visit our special offers page here to see the latest offers and promotions.
Can I store luggage prior to check in?
Our concierge desk will be able to store your luggage prior to check in. You can also store your luggage for the day after you check out.
Can I smoke in my room?
All of our hotels operate a strict no-smoking policy in line with UK Smoking legislation. Please note this also applies to electronic cigarettes (e-cigs and vaping).
Does your hotel have wifi?
Fast, free wifi is available in all bedrooms and public areas.
Can I arrange airport transfers at the hotel?
Yes, our helpful concierge teams will be able to arrange an airport transfer. Please contact the following emails:
The Royal Horseguards Hotel - concierge@royalhorseguardshotel.com
How do I get to my hotel after arriving at London's Airports?
Royal Horseguards Hotel is situated in the most convenient location and can be easily reached via London's public transport. For information on London's Underground and other public transport options, please visit: https://tfl.gov.uk/plan-a-journey/
Royal Horseguards Hotel: No onsite parking is available at Royal Horseguards Hotel. The nearest car park is Q Park Car Park, Spring Gardens, Trafalgar Square, SW1A 2BN and costs £42 for 24 hrs.
Yes, Westminster is a great place to stay in London. It is centrally located and close to major landmarks including Big Ben, the Houses of Parliament and the London Eye. Staying at a hotel in or near Westminster provides easy access to the city's best attractions.