Frequently Asked Questions

Do you have rooms that have services for those with disabilities?

All of our hotels provide accessible rooms that can be booked in advance (subject to availability). Please contact the hotel for further information. 

Are your hotels accessible with a wheelchair?

All of our hotels are accessible by wheelchair; our reception team will be happy to assist.

Please note - The Grosvenor Hotel is a grade II listed building with steps at the main entrance. Wheelchair access to this hotel is via the Victoria Station entrance, where there is a chair lift. 

If I arrive early will my room be ready?

We cannot guarantee your room will be ready if you arrive early, however, our helpful 24-hour concierge will be able to store your luggage if you want to head out for the day and enjoy the sights.

Can I arrange airport transfers at the hotel?

Yes, our helpful concierge teams will be able to arrange an airport transfer. Please contact the following emails:

The Tower Hotel - concierge.tower@guoman.co.uk
The Royal Horseguards Hotel - concierge.royalhorseguards@guoman.co.uk
The Grosvenor Hotel - concierge.victoria@guoman.co.uk

How do I get to my hotel after arriving at London's Airports? 

Our fantastic Guoman hotels are situated in some of the most convenient locations and can be easily reached via London's public transport. For information on London's Underground and other public transport options, please visit: https://tfl.gov.uk/plan-a-journey/

Is there car parking at your hotel?

Car parking facilities vary across our Guoman hotels. Please see below for the relevant car parking information for your hotel. 

The Tower Hotel: Car parking is available for £3 per hour or £20 for 24 hours. If the car park is full, the alternative car park is the Minories Car Park, located 0.3 miles away and is approximately a 10-minute walk from the hotel.

The Grosvenor Hotel: There is no onsite parking at The Grosvenor Hotel, car parking is available at NCP London Victoria, Semley Place SW1W 9QL. 24 hours costs from £46.00, however as guests of The Grosvenor Hotel you can benefit from a 40% discount applied at the concierge. If you pre-book the parking space online, you will not be entitled to the discount.

The Royal Horseguards: No onsite parking is available at The Royal Horseguards Hotel. The nearest car park is Q Park Car Park, Spring Gardens, Trafalgar Square, SW1A 2BN and costs £42 for 24 hrs. Valet service is also available at £110 for 24 hrs. 

What time am I able to check in?

Check-in time is from 3 pm. If you would like to arrange an earlier check-in time, please mention this at the time of booking (fee may apply).

What time should I check out by? 

Check out time is 12 pm. If you would like to arrange for a later checkout time, please mention this at the time of booking (fee may apply).

If I arrive early will my room be ready?

We cannot guarantee your room will be ready if you arrive early, however, our helpful 24-hour concierge will be able to store your luggage if you want to head out for the today and enjoy the sights.

Can children have their own room?

Children under 18 must be accompanied by an adult staying in the same room.  

Do your hotels have cots or extra beds for children?

All of our hotels can provide sofa beds or cots for children and infants. Extra charges apply; please arrange this when making your reservation or contact the hotel for further information. 

Can I request a view or a specific room?

Please mention your specific requirements at the time of making your reservation. Whilst we will do our very best to accommodate you, all requests will be subject to availability.  

The Tower Hotel: Rooms with views of the Tower Bridge must be booked as a separate room category to guarantee this. Alternatively, the request would be noted and only actioned depending on availability.

What facilities can I expect in a Guoman Hotel?

The Grosvenor, The Tower and The Royal Horseguards have 24-hour reception, fast and free wi-fi, 24-hour room service, express checkout service and a bar and restaurant with British and European inspired menus.

Do your hotels have gym facilities?

Yes. Hotel guests at The Grosvenor, The Tower and The Royal Horseguards have access to the gym facilities. 

Do you have any special offers or promotions?

Please visit our special offers page here to see the latest offers and promotions. 

Can I store luggage prior to check in? 

Our concierge desk will be able to store your luggage prior to check in. You can also store your luggage for the day after you check out. 

Can I smoke in my room?

All of our hotels operate a strict no-smoking policy in line with UK Smoking legislation. Please note this also applies to electronic cigarettes (e-cigs and vaping). 

Do your hotels have wifi?

Fast, free wifi is available in all bedrooms and public areas.