Guoman Hotels Best Rate Claim Form

Our Best Rates Guarantee
Step 1
Find a lower, published, available rate for the same hotel, room type, and dates, within 24 hours of making a reservation on a Thistle or Guoman branded website and 24 hours prior to arrival at the hotel.
Step 2
Submit the claim form below.
Alternatively, email to customer.relations@guoman.co.uk
Step 3
A Customer Service Representative will evaluate your claim to ensure it meets our Terms & Conditions
Step 4
Within 48 hours a Customer Service Representative will contact you with the status of your claim. Should your claim be valid, we will update your current reservation or, if you have yet to make a reservation, we will contact you to make a reservation directly with us.

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